FAQs
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Find answers to our most commonly asked questions. Can't find what you're looking for? Contact us.
Product Information
What are the dimensions of the yoga mat towel?
Our standard yoga mat towel measures 183cm x 68cm (72" x 26.8"), designed to perfectly cover standard-sized yoga mats. We also offer a compact travel size at 61cm x 40cm (24" x 15.7") for those who prefer a smaller option or need a towel for their hands only.
What materials are used in your yoga towels?
Our yoga mat towels are made from a premium blend of 80% polyester and 20% nylon microfiber. This specialized combination offers exceptional moisture absorption while maintaining durability and grip. The materials are eco-friendly and free from harmful chemicals, making them safe for both you and the environment.
Does the towel come with a yoga mat?
No, the yoga mat towel is sold separately. The yoga mats shown in our product images are for demonstration purposes only. Our towels are designed to be placed on top of your existing yoga mat to enhance grip and hygiene.
What colors are available?
We currently offer our yoga mat towels in five colors: Sage Green, Ocean Blue, Sunset Orange, Charcoal Grey, and Natural Beige. Limited edition colors are released seasonally, so check back often or subscribe to our newsletter to stay updated.
Shipping & Delivery
How long does shipping take within Australia?
For Australian orders, we offer free standard shipping which typically takes 2-5 business days to arrive. Metro areas (Sydney, Melbourne, Brisbane) usually receive orders within 2-3 business days, while regional areas may take 3-5 business days. Express shipping is available for an additional fee and delivers within 1-2 business days to most locations.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping typically takes 7-14 business days, depending on the destination and local customs processing. International shipping rates are calculated at checkout based on your location and order weight. Please note that any import duties or taxes are the responsibility of the customer.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number and link. You can also track your order by logging into your account on our website and viewing your order history. If you created an account during checkout, you can access this information at any time.
Returns & Exchanges
What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. Items must be unused, unwashed, and in their original packaging. For hygiene reasons, we cannot accept returns on products that show signs of use.
How do I initiate a return or exchange?
To initiate a return or exchange, please email us at returns@yogagripsau.com with your order number and reason for return. Our customer service team will provide you with a return authorization and shipping instructions. Once we receive and inspect your return, we'll process your refund or ship your exchange item.
Who pays for return shipping?
For returns due to customer preference (size, color, etc.), the customer is responsible for return shipping costs. If you received a defective or incorrect item, we'll cover the return shipping costs and send you a prepaid return label. International returns are the customer's responsibility regardless of the reason.
Care Instructions
How do I wash my yoga mat towel?
Machine wash cold with similar colors on a gentle cycle. Use mild detergent and avoid fabric softeners as they can reduce the towel's grip and absorbency. For best results, wash your towel before first use to activate the microfibers.
How should I dry my yoga mat towel?
Air drying is recommended to maintain the integrity of the microfibers and extend the life of your towel. If you need to use a dryer, tumble dry on low heat without dryer sheets. Do not iron your yoga mat towel as high heat can damage the microfibers and reduce grip performance.
How often should I wash my yoga mat towel?
We recommend washing your yoga mat towel after every 2-3 uses, or after each use if you practice hot yoga or sweat heavily. Regular washing helps maintain hygiene and optimal grip performance. If you notice any odor or visible dirt, it's time for a wash.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Afterpay for installment payments. All payments are processed securely through our encrypted payment gateway.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. After this window, we begin processing orders for shipment and cannot guarantee changes. To request a modification or cancellation, please email orders@yogagripsau.com with your order number and requested changes as soon as possible.
Do you offer discounts for bulk orders?
Yes, we offer special pricing for yoga studios, fitness centers, and other bulk orders of 10+ items. Please contact wholesale@yogagripsau.com with your requirements for a custom quote. We also offer customization options for larger orders, including logo printing for studios.
Still Have Questions?
Our customer support team is here to help you with any questions you may have.
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